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For parts requests, please contact our logistics partners.

UK and Rest of World

Parts Town Logo

The Americas

Parts Town Logo

Service and maintenance requests

UK and Rest of World

[e] customer.support@flexeserve.com
[t] +44 (0) 1455 638300

The Americas

[e] service@flexeserve.com
[t] 833 955 8300 (toll-free)

To enable a speedy solution, please have the following information at hand ...

1

Serial number

The serial number is detailed on the rating plate, located on the top rear of the unit – or on the side of the control panel, located behind the pull-down panel in the base of the unit.

2

Details of the fault

E.g. Zone 1 is not reaching temperature (the more detail you can provide here, the more likely a first-time fix can be achieved).

3

Store contact name / store address / telephone number

To advise on-site time and who we report to upon arrival at the store.

4

Access time

Please let us know when we can gain access to the unit.

5

Photograph

Please provide photographs, where possible, of the front of the unit and control panel powered on, if safe to do so.

Flexeserve Zone 4 Tier control panel

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UKCA certification logo CE certification logo CB certification logo ETL sanitation listed logo ETL listed logo Conforms to Standard UL 197 and NSF-4. Certified to CSA Standard C22.2 No. 109. Real Living Wage logo Greater Birmingham chamber of commerce logo Greater Birmingham transatlantic chamber of commerce logo FEA logo The British Sandwich & Food To Go Association MAKE UK MAKE UK, The Manufacturers' Organisation Alcamus logo Specifi logo AutoQuotes