Customer support
Service and maintenance
For all service and maintenance requests, please contact the team.
[e] customer.support@flexeserve.com
N America (toll-free): [t] 833 955 8300
UK and RoW: [t] +44 (0) 1455 638300
Operating hours (UK time)
Monday–Friday: 8:30am–11:00pm
Weekend: 8:30am—4:30pm
Outside of operating hours
Your call will be diverted to a dedicated messaging service.
To enable a speedy solution, please have the following information at hand ...
Serial number
The serial number is detailed on the rating plate, located on the top rear of the unit – or on the side of the control panel, located behind the pull-down panel in the base of the unit.
Details of the fault
E.g. Zone 1 is not reaching temperature (the more detail you can provide here, the more likely a first-time fix can be achieved).
Store contact name / store address / telephone number
To advise on-site time and who we report to upon arrival at the store.
Access time
Please let us know when we can gain access to the unit.
Photograph
Please provide photographs, where possible, of the front of the unit and control panel powered on, if safe to do so. Image below shows 4 Tier control panel.
