Customer support
Service and maintenance
For parts requests, please contact our logistics partners.
UK and Rest of World
The Americas
Service and maintenance requests
The festive season is upon us once again. This means the Flexeserve team will be taking some time away to recharge and reset, ready for an incredible 2025.
To help you with your own plans over the holidays, please find the dates for our annual closure period and festive customer support hours here.
UK and Rest of World
The Americas
[e] service@flexeserve.com
[t] 833 955 8300 (toll-free)
To enable a speedy solution, please have the following information at hand ...
Serial number
The serial number is detailed on the rating plate, located on the top rear of the unit – or on the side of the control panel, located behind the pull-down panel in the base of the unit.
Details of the fault
E.g. Zone 1 is not reaching temperature (the more detail you can provide here, the more likely a first-time fix can be achieved).
Store contact name / store address / telephone number
To advise on-site time and who we report to upon arrival at the store.
Access time
Please let us know when we can gain access to the unit.
Photograph
Please provide photographs, where possible, of the front of the unit and control panel powered on, if safe to do so.
