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Customer support
Service and maintenance
For parts requests, please contact our logistics partners.
For UK and Europe:
For North America:
For all service and maintenance requests, please contact Flexeserve.
[e] customer.support@flexeserve.com
North America (toll-free): [t] 833 955 8300
UK and RoW: [t] +44 (0) 1455 638300
Operating hours (UK time)
Monday–Friday: 8:30am–4:30pm
Weekend: 8:30am–4:30pm
Outside of operating hours
Your call will be diverted to a dedicated messaging service.
To enable a speedy solution, please have the following information at hand ...
1
Serial number
The serial number is detailed on the rating plate, located on the top rear of the unit – or on the side of the control panel, located behind the pull-down panel in the base of the unit.
2
Details of the fault
E.g. Zone 1 is not reaching temperature (the more detail you can provide here, the more likely a first-time fix can be achieved).
3
Store contact name / store address / telephone number
To advise on-site time and who we report to upon arrival at the store.
4
Access time
Please let us know when we can gain access to the unit.
5
Photograph
Please provide photographs, where possible, of the front of the unit and control panel powered on, if safe to do so.
