For parts requests, please contact our logistics partners.

The Americas:

Parts Town Logo

[e] service@flexeserve.com
North America (toll-free): [t] 833 955 8300

UK and Rest of World:

First Choice Logo

[e] customer.support@flexeserve.com
UK and RoW: [t] +44 (0) 1455 638300

Service and maintenance requests

[e] customer.support@flexeserve.com
North America (toll-free): [t] 833 955 8300
UK and RoW: [t] +44 (0) 1455 638300

Operating hours (UK time)

Monday–Friday: 8:30am–4:30pm
Weekend: 8:30am–4:30pm

Outside of operating hours

Your call will be diverted to a dedicated messaging service.

To enable a speedy solution, please have the following information at hand ...

1

Serial number

The serial number is detailed on the rating plate, located on the top rear of the unit – or on the side of the control panel, located behind the pull-down panel in the base of the unit.

2

Details of the fault

E.g. Zone 1 is not reaching temperature (the more detail you can provide here, the more likely a first-time fix can be achieved).

3

Store contact name / store address / telephone number

To advise on-site time and who we report to upon arrival at the store.

4

Access time

Please let us know when we can gain access to the unit.

5

Photograph

Please provide photographs, where possible, of the front of the unit and control panel powered on, if safe to do so.

Flexeserve Zone 4 Tier control panel

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