For parts requests, please contact our logistics partners.

The Americas:

Parts Town Logo

North America (toll-free): [t] 833 955 8300

UK and Rest of World:

First Choice Logo

UK and RoW: [t] +44 (0) 1455 638300

Service and maintenance requests

North America (toll-free): [t] 833 955 8300
UK and RoW: [t] +44 (0) 1455 638300

Operating hours (UK time)

Monday–Friday: 8:30am–4:30pm
Weekend: 8:30am–4:30pm

Outside of operating hours

Your call will be diverted to a dedicated messaging service.

To enable a speedy solution, please have the following information at hand ...


Serial number

The serial number is detailed on the rating plate, located on the top rear of the unit – or on the side of the control panel, located behind the pull-down panel in the base of the unit.


Details of the fault

E.g. Zone 1 is not reaching temperature (the more detail you can provide here, the more likely a first-time fix can be achieved).


Store contact name / store address / telephone number

To advise on-site time and who we report to upon arrival at the store.


Access time

Please let us know when we can gain access to the unit.



Please provide photographs, where possible, of the front of the unit and control panel powered on, if safe to do so.

Flexeserve Zone 4 Tier control panel

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