Parts and maintenance
For parts requests, please contact our logistics partners.
Service and maintenance requests
North America (toll-free): [t] 833 955 8300
UK and Rest of World
UK and RoW: [t] +44 (0) 1455 638300
To enable a speedy solution, please have the following information at hand ...
The serial number is detailed on the rating plate, located on the top rear of the unit – or on the side of the control panel, located behind the pull-down panel in the base of the unit.
Details of the fault
E.g. Zone 1 is not reaching temperature (the more detail you can provide here, the more likely a first-time fix can be achieved).
Store contact name / store address / telephone number
To advise on-site time and who we report to upon arrival at the store.
Please let us know when we can gain access to the unit.
Please provide photographs, where possible, of the front of the unit and control panel powered on, if safe to do so.