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Flexeserve Solution

Revolutionise your hot food operation with our experts.

We’ll help you develop an optimised hot food programme and achieve the best experience for your customers. Flexeserve Solution is the industry’s only hot-holding service and enables you to exceed your hot food goals efficiently, sustainably and profitably.



The first and still the best

We developed our patented, award-winning technology in response to operator needs. It’s the only system in the world capable of true hot-holding.

With Flexeserve hot air recirculation, true convection heat maintains food at optimum quality and temperature. Far more effective and efficient than other methods, it delivers unrivalled hold times that transform your operation.

Fan that delivers the hot air recirculation technology that is unique to Flexeserve


Putting your products and customers first.

From our Foodservice Innovation Centre and Development Kitchen, we create new products and entire menus that exceed consumer expectations.

Our in-house chefs will evolve your existing range or help you build one from the ground up. We’ll enable you to serve a wider range of incredible food your customers will love – and with us, you can hot-hold for hours, not minutes.

Bao buns and spring rolls made possible with Flexeserve's true hot-holding


Optimising your hot food operation.

We’ll remove the headaches by helping you design, refine and validate your cook programmes, as well as streamline your processes. Our culinary team will also help you cook and hold in larger batches to maximise kitchen efficiency.

Our Development Kitchen is equipped with a wide range of ovens and cooking equipment, so that you can replicate your current operation for absolute accuracy.

Culinary team testing a customer's food products in Flexeserve Zone


Creating the right microclimate and more.

Only Flexeserve truly understands packaging microclimates. We’ll help you utilise our hot air to your advantage and serve more amazing food.

With our expertise, and working with a range of manufacturers, we’ll identify the most appropriate packaging for each of your products to improve food quality and appeal, sustainability and shelf life.

Culinary team discussing packaging a vital aspect of true hot-holding - covered by Flexeserve Solution


Now it’s time to make it a reality.

We’ll help you optimise both front and back-of-house, improving hot food in the kitchen, at the store and on the doorstep.

Our operational experts’ real-world experience will help you integrate true hot-holding with ease, and advise on accessories to enhance visibility and efficiency. Then, they’ll train your team and help scale up for rollout.

A Flexeserve Zone being restocked with delicious hot food for true hot-holding


Maximise the benefits.

Make the most of true hot-holding at every location.

With cloud connectivity, you can control and automate your entire hot-holding estate, see your whole operation like never before and deploy changes that take your hot food to the next level.

Dashboard of Connect - the latest addition to Flexeserve Solution

Use it your own way

Every customer uses Flexeserve Solution differently, utilising the elements they need to achieve true hot-holding. We can deliver all of these services at our facilities, on-site with you, or remotely – so however you want to work, you can always change your game.

Warwick Wakefield, Director of Customer Experience, our expert on Flexeserve Solution

Warwick Wakefield

Director of Customer Experience

We will help you craft your hot-holding menu and identify the best processes, recipes and packaging. As world leaders in hot-holding, we have an unparalleled understanding of how to create a wide variety of great tasting hot food and maintain it at optimum temperature and quality.

Dirk Wissmann who delivers Implement and Connect within Flexeserve Solution presenting advice on true hot-holding

Dirk Wissmann

Operational Support & Development Manager

Dirk will help you incorporate Flexeserve equipment and expertise into your operations, with his wealth of experience and incredible depth of understanding. With over 20 years working within food-to-go pioneer, Pret A Manger, Dirk is highly skilled at successful in-store implementation.

Holly Francis, Head of Customer Development, advising on Flexeserve's technology

Holly Francis

Head of Customer Development

Holly is highly adept at translating requirements and finding the right units for you. She has over 15 years of experience in the foodservice equipment industry, has worked for both manufacturers and distributors, and is truly an expert in our range of hot-holding products.

“The impact of Flexeserve Solution is profound. It has pushed the boundaries and reinvented what a hot food operation can be. We can’t wait to help you start selling more and wasting less.”

Jamie Joyce, Global CEO

Kitchen team utilising Flexeserve Hub

How have others used it …

We work with incredible customers to realise their hot food goals. Our case studies show how operators have used Flexeserve Solution to sell more and waste less.

See our case studies

Our accreditations and memberships

UKCA certification logo CE certification logo CB certification logo ETL sanitation listed logo ETL listed logo Conforms to Standard UL 197 and NSF-4. Certified to CSA Standard C22.2 No. 109. ISO 9001, ISO 14001, ISO 45001 Real Living Wage logo Greater Birmingham chamber of commerce logo Greater Birmingham transatlantic chamber of commerce logo FEA logo The British Sandwich & Food To Go Association MAKE UK MAKE UK, The Manufacturers' Organisation Alcamus logo Specifi logo AutoQuotes