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Customer support
Excellence for our customers
Our Customer Support Team is made up of dedicated advisors and qualified engineers, with the expertise, knowledge and advice you need.
A dedicated team
Our specialist customer support team is on hand 24 hours a day, 7 days a week. Based at our factory in Hinckley, Leicestershire, we are ideally located to offer a fast and efficient response. Our friendly team works closely with our designers, engineers and sales team to ensure you get the most out of your unit. Expertly trained, we aim to give a remote fix wherever possible. We hold an extensive stock of spare parts on-site and despatch all stocked items same day.
Expert support when you need it most
We understand the importance of a quick response. We offer nationwide coverage with our network of highly trained service engineers. Our team has years of expertise in the industry and will enable the quickest fix possible. We always aim to be with you within 4-6 hours of first contact. Our mobile engineers carry an extensive van stock, enabling an 85% first-time fix rate. Your emergency is our priority.
Make the most of your Flexeserve® products
We are always on hand with advice and support. Talk to us today about our extensive range of Flexeserve® accessories, helping you maximise your sales.
Warranties to give you peace of mind
Preventative maintenance is key to the smooth running of your unit and ongoing sales. We offer a range of servicing packages to suit every customer’s needs. We can create a bespoke servicing agreement in line with your units, usage, their age and location. Speak to one of our team about how we can support you best.
Worldwide coverage
We cover the whole of the UK and offer remote support worldwide. Our partnerships with service companies across the world mean that, no matter where you are, we can offer the response you need, when you need it.