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Flexeserve appoints directors for new Board of Management focused on future growth

Flexeserve has created a new Board of Management to support the company’s growth strategy, enhance governance and enable greater agility in responding to market opportunities.

To achieve this, Flexeserve, the industry-leading hot-holding unit manufacturer – and world expert in hot food-to-go – has appointed from within.

Mark Manley, who has been with the business since 2015, has become Director of Manufacturing Operations and Richard Birkin is now Director of Supply Chain & Operations, having served the business for 20 years. These new roles strengthen Flexeserve as the hot-holding partner to major brands, and support its international expansion.

This announcement comes at a time when Flexeserve – a brand of The Alan Nuttall Partnership and an employee-owned company – is evolving rapidly. The globally-expanding business has also recently received the Queen’s Award for Innovation for its flagship product, Flexeserve Zone.

Flexeserve Zone 4 Tier – Floor Standing, Model 1000

Jamie Joyce, CEO of Flexeserve, said: “This new Board of Management is an exciting evolution for the governance of the business that will make us even more agile in our response to customer and market opportunities, with significant investment in the U.S. to be announced shortly.”

Flexeserve is the exclusive provider of hot-holding services to a growing list of major operators. Circle K, QuikTrip, Pret, Greggs and Amazon have all transformed their food-to-go operations with its hot-holding equipment and expertise.

On this new board, Richard and Mark join Technical Director – Mick Steele and Director of Customer Experience – Warwick Wakefield in supporting CEO, Jamie Joyce with Flexeserve’s global operations and shaping its sustainable future.

Flexeserve’s new Board of Management – Jamie Joyce, Mick Steele, Warwick Wakefield, Mark Manley and Richard Birkin

On their promotions, Jamie said: “I am extremely proud of both Mark and Richard – their new roles are immensely well-deserved and key to our future growth. These two Partners have been key figures in the transformation of our business.

“We have tripled our production capability, greatly expanding our capacity to serve an industry hungry for hot-holding.”

“At Flexeserve, we believe strongly in the value of expertise, and the new Board demonstrates that. Our customers will benefit greatly from these appointments as we further utilise the skills and experience that our Partners have accrued over many years.”

Richard Birkin said: “I’m delighted with the progress we’re making in strengthening the business. We have developed a global supply chain that is diverse and resilient.

“Relationships are incredibly important to us – we partner with suppliers, making them an extension of our business. This collaborative approach enables us to deliver world-leading products, manufactured with the highest quality components, even as demand and output increase.

“I’m delighted to move into this new role, which combines the supply chain and operational aspects of the business. This positions us to support Mark’s team and the whole business in our evolving process of continuous improvement.”

A Flexeserve Zone unit being tested
Every Flexeserve hot-holding unit is rigorously tested prior to despatch for assured longevity

Speaking on his appointment to Director of Manufacturing Operations, Mark Manley said: “Our manufacturing team has advanced in leaps and bounds. Together, we have crafted an inspiring culture, greatly enhanced our HSEQ function, and developed new processes built on LEAN manufacturing principles with our dedicated production engineering team.

“With Richard and I in our new roles – and the newly created Board of Management – we are well placed to support new markets and pioneer new applications for hot-holding.”

Flexeserve has grown exponentially over recent years and developed an incredible portfolio of customers, establishing it as the industry leader.

Jamie Joyce concluded: “Our newly evolved management structure will enable us to expand into and support new territories and markets, whilst ensuring we deliver our unrivalled service to every customer.”

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