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Every rung of the ladder: Flexeserve® CEO, Jamie Joyce celebrates 25 years of service

Our CEO, Jamie Joyce is celebrating 25 years of working for The Alan Nuttall Partnership.

Starting as a teenager sweeping the factory floor, Jamie Joyce has worked his way up to the very top of the business. It’s a result of the Partnership providing opportunity, which he strongly believes in extending to all Partners within the employee-owned company.

The journey

Jamie’s passion and enthusiasm for the business are compelling: “It’s one of those ‘man and boy’ stories with some incredible opportunities mixed in,” explains Jamie.

“I never want to work anywhere else. I absolutely love my job and I feel very fortunate to be where I am within the Partnership. I also believe that we offer – and must continue to offer – similar opportunities for progression to those with the ambition and ability to drive the company forward.”

Jamie started at the business in July 1995. A year later, he joined production support for 3 years, and then acted as a Project Manager. From there, he progressed through a number of roles, as his skills and abilities surfaced and developed. 2016 saw a key moment in this journey, when Jamie became Commercial & Operations Director of Flexeserve® – placing him in a position to shape the direction of the business.

Jamie Joyce, Flexeserve CEO, with Chairman and Founder Alan Nuttall and the rest of the Flexeserve team

Jamie Joyce, celebrating with Chairman and Founder Alan Nuttall (L), Warwick Wakefield, Customer Experience Director (R) and the Flexeserve® team 

The recipe for success

Jamie created a strategy for what was to become their flagship product – Flexeserve Zone®. His vision was to create a comprehensive service around the technology, to achieve a clear competitive advantage within the market. This involved developing a team, a product and the facilities to put the Flexeserve® brand at the forefront of the industry.

As a result of this strategy, Flexeserve® became the go-to solution for hot-holding food, generating sustained domestic and global year-on-year sales growth. Its success also led to Jamie being offered the position of CEO in 2018.

Some words from the Chairman

Alan Nuttall, Chairman of the Partnership, said: “I remember meeting Jamie in the factory on what might well have been his very first week working with us. I recall speaking with him and then telling Mick Steele [Technical Director] that he seemed like a bright spark with a great future ahead of him. Who could have known just how right that statement was!

“And now, here we are, 25 years later. We’re several years into realising a strategy and vision – of Jamie’s own creation – which has revolutionised this part of the business.

“I couldn’t be more proud of the great ideas and hard work that have poured out of Jamie and his team – their products and services have put them well ahead within the marketplace.”

A bit of Flexeserve® reflection

Jamie continued: “Flexeserve® is enabling food outlets across the globe to improve their hot food-to-go offering, reduce waste and create new opportunities for their business. That’s something the team and I are immensely proud of – we’re focused on improving the hot food-to-go sector, and we’re doing just that!

“To reach this milestone at such a pivotal moment for the business, it’s a good reminder of how far we’ve come.

“Needless to say, the success of Flexeserve Zone® over recent years would not have been possible without the team of talented, committed people we’ve put together. I’m very grateful to everyone that has helped get Flexeserve® to where it is today – and where it will be tomorrow, at the forefront of the hot food-to-go market.”

Partner-focused approach

The journey that Jamie has taken through the company has also inspired him to establish the ‘Vision and Values’ of Flexeserve®.

Through this initiative, the team is mapping out company values and creating a level playing field for every Partner to communicate, feel valued and access company amenities. A recently introduced employee assistance plan is just one example of the practical benefits that this process is going to generate going forward.

The future

With Flexeserve® going from strength to strength and enjoying excellent sales growth – particularly internationally – even during the pandemic, the future is bright for the business, with Jamie at the helm.

The company is set to launch a new product this year, to address the developing hot-holding requirements of the wider food industry.

Jamie concluded: “We’re continuing to push things forward – the world of foodservice and retailing is changing. Recent events have made sure of that – accelerating the desire for hot-holding. We’re ensuring that we’re on hand to help customers create the right solutions for their consumers. It’s a very exciting time for us – here’s to the next 25 years!”

For more information about Flexeserve® and how we can help your business, please contact us.

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