Flexeserve® Solution
Full support in devising your own Flexeserve® hot-holding operation
As a Flexeserve® customer, you’ll receive an all-encompassing service.
You’ll benefit from our significant range of investments we have made in order to provide a complete solution.
Through our Foodservice Innovation Centre, we provide you with full support in devising your own hot-holding operation and hot food range, from start to finish.
The process to ensure that your food performs as it should within our products involves finding the perfect composition of five key elements … product, operation, cook method, packaging and our unique Flexeserve® hot air recirculation technology. Our specialist on-site Development Chef will refine these fundamental factors for you to ensure your concept launches successfully.
Product
A product-first approach is key.
From our Foodservice Innovation Centre and Development Kitchen, we create new products and entire menus that exceed consumer expectations.
Working with your team, we will optimise recipes and perfect holding temperatures with our Development Chef and culinary team.
Cook method
Achieve the same results at every location.
We’ll help you establish the best cook process for each food item. Our Development Kitchen is equipped with a wide range of ovens and cooking equipment, so that you can replicate your current operation.
Our expert team will also maximise shelf-life to reduce waste and ensure your products last a whole day part.
Packaging
Create the right microclimate.
We’ll identify the most appropriate packaging for each of your products to preserve quality, determined by their ingredients, desired customer experience and target shelf life.
With our expertise, and working with a range of manufacturers, we’ll achieve the microclimates your products need, whilst also delivering excellent food security and greener packaging solutions.
Our technology
Where the magic happens.
Our unique air-recirculation technology is unrivalled. The hold times that you can achieve with our unit can transform your business – it’s the only system capable of true hot-holding.
Our patented system maintains the core temperature of your products through convection heating, surrounding the food with a consistent temperature. It’s the only way to do it.
In-store service
Rolling out your hot food.
Together, we’ll develop processes for your hot food preparation to help make your operation as efficient and effective as possible.
We can refine the way you merchandise hot food-to-go to maximise your ROI. We offer POS customisation to maximise impact, and accessories that increase visibility and efficiency.
The development kitchen facility incorporates a range of cooking formats from combination and convection ovens to regeneration and commercial microwaves, as well as a modern cooking line. In addition, we have a guest oven space so we can mimic your current operation as closely as possible.
We can also advise on the creation of innovative new product lines that could enhance your offering to meet new customer demands. This work could include the introduction of hot food-to-go menus in untapped day parts, such as snacking or evening meals.
We say comprehensive, and we mean it. The Foodservice Innovation Centre also acts as a training centre for both your foodservice and operations staff. We’ll help your team to refine techniques that will make your new hot food-to-go menu a success.
We can even recreate your sales environment within our factory, allowing you to plan out the exact operation of a new concept before launching. These mock-ups are fitted with the correct ovens, products, till systems, and of course, Flexeserve® products.
This facility allows us to work alongside you to train your staff on any new processes necessary for the introduction of Flexeserve® hot-holding equipment. Our customers also value this part of our service for allowing them to identify any issues and address them before reaching the real in-store environment.
