Advancing the world of food-to-go

Meet the Flexeserve team

The Americas

Your experts

Our leadership

Global

Dave Hinton, CFSP

President

Dave Hinton, CFSP

President

Dave is President of Flexeserve Inc., responsible for overseeing and developing our presence in North, Central and South America. With his extensive experience in the foodservice equipment industry and unique vision, Dave supports our existing accounts and identifies new markets. This means we can help more operators to sell more and waste less hot food.

My favorite Flexeserve hot food-to-go:

Salmon on a bed of rice, followed by any dessert!

Conrad Randell

Sales Manager, General Market

Conrad Randell

Sales Manager, General Market

Conrad is responsible for driving business development across all foodservice sectors throughout the Americas. He also manages relationships with our network of independent rep partners, distributors and authorized dealers. Conrad’s wide-ranging sales background across regional, national and international accounts puts him in the perfect position to support businesses of all sizes.

My favorite Flexeserve hot food-to-go:

Lasagna!

Rachel Paul

Key Accounts Manager

Rachel Paul

Key Accounts Manager

In collaboration with the UK team, Rachel supports Flexeserve in the Americas in delivering a seamless 24-hour service. She manages day-to-day operations and strategic relationships with customers, reps and dealers. Rachel draws on a wealth of logistics experience and industry insight from past roles at OTR and PepsiCo, identifying Flexeserve’s customer needs and providing tailored solutions.

My favorite Flexeserve hot food-to-go:

Ham and cheese toastie

Scott Turbeville

Sales Manager, National Accounts

Scott Turbeville

Sales Manager, National Accounts

Utilizing over 10 years of sales experience, Scott manages our national accounts channel with dedication and enthusiasm. He believes in the three Ps – product, process and people – to maintain and grow the Flexeserve customer base with unrivaled support. Having worked in foodservice for many years, Scott’s deep knowledge of the industry gives him a seasoned ability to find the right Flexeserve products and services for any customer’s need.

My favorite Flexeserve hot food-to-go:

Brisket mac and cheese

Rachel Chin

Sales Coordinator

Rachel Chin

Sales Coordinator

Providing critical administrative support across all of our sales channels, Rachel ensures customer satisfaction throughout their experience with Flexeserve. Using a varied skillset derived from her background in operations, she manages documentation, prepares presentations and assists in all elements of reporting, data handling and more. Fulfilling her role with natural passion, enthusiasm and keen attention to detail, Rachel has proven to be an essential part of our sales team.

My favorite Flexeserve hot food-to-go:

Poached egg grain bowl

Ed Curtis

Technical Service Manager

Ed Curtis

Technical Service Manager

A specialist in maintenance and repairs, Ed delivers technical and logistical support to ensure customers’ hot-holding products and equipment are fully operational. Ed has worked in the commercial equipment field for over 20 years, giving him excellent insight into solving potential pain points in installations, store environments and sector-specific issues. As well as technical service, Ed aids in the training of technicians across the Americas, both in-person and from our Southlake HQ and Culinary Support Center.

My favorite Flexeserve hot food-to-go:

Sausage, egg and cheese croissant

Ericka Randell

Operations Manager

Ericka Randell

Operations Manager

With a dynamic skillset shaped across multiple industries, Ericka Randell brings energy, precision, and passion to every aspect of Flexeserve’s operations. She elevates and optimizes our internal processes to ensure they’re truly best-in-class, empowering our team and customers to hit, and exceed, their strategic goals. Known for her people-first mindset, Ericka thrives on building strong relationships and fostering collaboration at every level. Her drive and enthusiasm strengthen our culture and help propel Flexeserve forward as the unmatched leader in hot-holding innovation.

My favorite Flexeserve hot food-to-go:

Poached eggs and teriyaki salmon

Warwick Wakefield

Director of Customer Experience

Warwick Wakefield

Director of Customer Experience

As our Director of Customer Experience, Warwick is responsible for all Sales and Marketing functions and the entire customer interface. Formerly our in-house Development Chef, Warwick has helped make the Flexeserve customer experience what it is today. He brings with him an extensive knowledge of food types, packaging materials, consumer demands and a strong understanding of operational challenges – ensuring you receive a comprehensive service.

My favorite Flexeserve hot food-to-go:

Teriyaki salmon with wild mushrooms and sticky rice

James Hayes

Americas Key Accounts Operations Manager

James Hayes

Americas Key Accounts Operations Manager

James heads up our North American operations, having worked for us for over 18 years and managed many major Flexeserve customer accounts around the globe. His variety of experience with us makes him ideal to develop the Flexeserve business in North America.

My favorite Flexeserve hot food-to-go:

Sausage and egg brioche

Amanda Zia

North America Operations Executive

Amanda Zia

North America Operations Executive

Amanda supports our North American operations and works with our Partners to assist key customers with the fulfilment of their requirements. Her experience in export sales makes her highly adept at ensuring timely, accurate delivery of our units to the customer and the completion of necessary documentation.