
5 star food-to-go headlines an arena near you

ASM Global wanted to …
Make their arenas food destinations
Increase food quality and variety
Improve service speed and revenue

Unlocking the ultimate event experience
ASM Global aspired to create hot food-to-go destinations as part of a complete entertainment extravaganza.
Leaders in venue and event strategy management, ASM Global, found that serving hot food-to-go in an event setting posed a range of challenges.
Consistent streams of customers, paired with high-paced purchasing peaks, meant a large volume of premium quality food is required throughout their events. These high demands often resulted in poor quality, labour inefficiencies and wasted food.

Flexeserve Solution
ASM Global worked alongside our experts as part of Flexeserve Solution, the hot-holding industry’s first all-encompassing and transformative service. Together, they began to develop a new grab-and-go programme.
This included selecting a key test venue, redeveloping menus, improving packaging and utilising Flexeserve’s hot-holding products to their full potential.
Crowd-pleasing results for ASM Global
At a glance, Flexeserve and ASM Global were able to achieve:
5 0 %
Reduction in food waste
Major increase in food revenue
Improved customer feedback

Immediate benefits across the board
Following the implementation process at First Direct Arena, ASM’s new hot-holding programme delivered quick wins.
Behind the scenes, the busy kitchen team found the new process relieved pressures with simple and effective procedures. This also resulted in energy usage and food waste declining significantly – driving an immediate impact on ROI figures.
ASM reported a major uptake in hot food sales at the arena, with improved customer satisfaction highlighted in their feedback.
Following this successful process, ASM has already rolled this programme out to AO Arena in Manchester, Utilita Arena Sheffield and Vaillant Live in Derby, ahead of full implementation across all UK venues.
"Our customers and our teams love what we’ve achieved with Flexeserve – amazing food quality, reduced food waste and incredible efficiencies."
Food & Beverage Development Director


Contact-free hot food sales
ASM Global are now rolling out contact-free bars and food kiosks at several of their locations.
This highly efficient process is a natural fit for Flexeserve’s hot grab-and-go service. Food can be prepped in advance to meet sales demands and maintain impressive quality for long periods of time.
Guests are then able to serve themselves easily from our units throughout the event, choosing their favourite food-to-go items without a need to queue and pay manually – maximising efficiencies for a friction-free experience.
Transform your hot food-to-go
Discover more about Flexeserve